Terms & Conditions

  • Overview

This website is operated by Smooch The Label. Throughout the site, the terms “we”, “us” and “our” refer Smooch The Label. Smooch The Label offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions “Terms of Service”,“Terms” including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


  • Placing an Order and Payment

By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.
Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card, debit card, transfer, merchant like (alfamart, indomaret, and dandan) and PayPal. Smooch The Label accepts Visa, MasterCard, Amex and PayPal. You warrant that you are an authorised user of the credit card or PayPal account used to complete payment.
All Purchase Orders placed through this Website are subject to confirmation and acceptance by Smooch The Label. We will email you with confirmation of the receipt of Your Purchase Order. Smooch The Label may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.
The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Rupiah (IDR). If you are ordering from outside Indonesia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Rupiah when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee. Contact your bank or credit provider for details. The final charge to your card is made in Rupiah (IDR) and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.
Smooch The Label may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If Smooch The Label requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) days of the announcement of the increase.
Smooch The Label does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.


  • Packaging and labelling of goods 

All goods sent out by Smooch The Label will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. Care labels will appear on all garments and should be followed strictly.


  • Your Use of the Website 

You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.
You will not violate or attempt to violate the security of this Website. You will not hack into this Website, Smooch The Label computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer.


  • Refund & Return Policy 

We will happily except a return of an item which has not been worn, washed or used in anyway and is returned in it’s original condition, including tags, for a full refund. Please return within 10 Business days from the date you received the parcel. Sale items cannot be returned for a refund and are final sale.
Smooch The Label is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 10 business days of the return arriving to our warehouse, followed by a confirmation email Smooch The Label reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy. For our Return Policy, please visit the Return Policy page.


  • Faulty Policy 

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.


  • Your Acceptance of These Terms and Changes to the Terms 

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Smooch The Label reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.


  • Website Availability 

From time to time down-time, either scheduled or unscheduled, may occur. Smooch The Label will work within reason to ensure the amount of down-time is limited Smooch The Label will not be held liable for the consequences of any down-time.


  • Copyright and Intellectual Property 

Copyright and Intellectual Property of this website are owned by Smooch The Label. All content, information, graphics, design and photography are the property of Smooch The Label. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to Smooch The Label with a link to our blog or website.


  • Errors, Inaccuracies and Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


  • Disclaimer 

Smooch The Label attempts to display all of our products and colours as accurately as possible. All fits, styles, and colours are represented as best as we can. Please see our returns policy if you accidentally choose the wrong colour or size. We are always happy to help you get exactly what you need. Smooch The Label cannot guarantee that the colours represented or shown on the website exactly matches the actual product. You will rely solely on your own judgement in using the Website for purchasing products.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.


  • Liability 

Smooch The Label has provided information on this website as accurately as possible. We take all reasonable care – in so far as it is in our power to do so – to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.


  • Indemnification 

You agree to indemnify, defend and hold harmless Smooch The Label and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


  • Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


  • Termination 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


  • Notification of changes

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


  • Privacy

Smooch The Label believes that your privacy and security is very important. All information collected will be used solely by Smooch The Label to conduct our business. While we exercise appropriate care in relation to the security of your personal information, no data transmission over the internet can be guaranteed to be completely secure. Smooch The Label will not warrant the security of any personal information transmitted to us over the internet and you understand that you will provide information at your own risk. We take all reasonable care to make our site as secure as we can.


  • Entire Agreemen

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


  • Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Indonesia.


  • Contact Information 

Questions about the Terms and Conditions should be sent to us at cs@smoochthelabel.co.id


  • Definitions 

“Agreement” means the terms and conditions that apply to the use of this Website which may be amended from time to time.
“Smooch The Label” means Smooch The Label trading as PT Karya Anak Milenial at Graha Dinamika, Jl. Tanah Abang II No.49-51, RT.1/RW.4, Petojo Sel., Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10160
“Product/s” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.
“Website” means internet website with the URL www.smoochthelabel.co.id and associated websites.
“You” means the user of the Website (and “Your” has the corresponding meaning)


  • 14 Days Guarantee 

– Valid if the product received is defective
– Valid if the product received does not match the photo
– Does not apply if the product is washed
– Not valid if the Product Hang Tag is damaged, lost, torn or defective
– Does not apply if the product has stains such as lipstick, make-up.
– Free shipping


  • Free Return Size 

– Valid 2 days after the item is received
– Does not apply if the product is washed
– The product hang tag is not damaged, lost, torn or scuffed
– Does not apply if the product has stains such as lipstick, make-up
– Can’t change the design
– If the desired size is not available, then the product cannot be exchanged
– All shipping costs incurred will be paid by the customer except for defective products then all shipping costs will be paid by the seller



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